If you have a general query about shopping with us, try using the links here in our Help Centre.
If your query is about your order, you can check your order status via your account page.
If you're experiencing difficulty placing an order, call or use our contact form and we'll try to resolve your issue as quickly as possible.
Our dedicated customer service team are available:
Monday to Friday 09:00 - 18:00 Telephone, Email and Chat
Saturday 09:00 - 16:00 Telephone, Email and Chat
Sunday 09:30 - 15:30 - Email and Chat only
Alternatively you can contact them by
To submit a request for help by email simply follow the ask us a question in the footer of this screen and this will take you to our online help form. Our customer service team aim to reply to all emails within 8 business hours.
UK: 0845 100 1000
International: +44 1483 445335
Head office enquiries 01483 445335
Snow and Rock Ltd
2 Thornberry Way
Slyfield Industrial Estate