If you have a general query about shopping with us, try using the links here in our Help Centre. If your query is about your order, you can check your order status on your account page.
If you're experiencing difficulty placing an order, call or use our email contact form and we'll try to resolve your issue as quickly as possible.
Our dedicated customer service team are available:
Monday to Friday 08:00 - 17:00 Telephone, web chat and email
Saturday - 09.00-16.00 e-mail and webchat
Sunday - 09.30-15:30 e-mail and webchat
You can contact us via
To submit a request for help by email simply follow the ask us a question at the top right of this screen and this will take you to our online help form.
Our customer service team aim to reply to all emails within 8 business hours.
UK: 08453 76 76 69
International: +44 (0)1483 445390
Snow and Rock Ltd
PO Box 75