Online orders can be taken back to a Snow+Rock store (excluding Harrods and concession stands) for a refund. This is as long as the item has not been used for more than trying on, the product is in its original packaging and it is returned within 30 days from dispatch or collection. Please fill in the returns form on the back of your invoice and take this down to the store to arrange the refund.
Stores can also arrange for exchanges for you if they have the item in stock. If they do not have the stock they can post it back to head office for the exchange to be processed.