We want you to be entirely satisfied with every purchase made from us and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please complete the details on the reverse side of your delivery note and send it back to us or bring it in to one of our UK stores together with the products original packaging and labelling within 30 days. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt.
If you can't get to a store, just enclose the returns form with the items, repackage them carefully and securely and address the parcel to us at the address below and take it to the Post Office:
Snow & Rock Returns Department
Please note that you are responsible for the cost of returning the item(s) to us.
We recommend that you use an insured, traceable service to return the item, as it is your responsibility until we receive it.
Items must be returned in new condition, with the original packaging, labelling and a receipt.