UK Mainland deliveries are sent on a 48 hour service and so they should reach you within two working days from when you receive the dispatch email. Deliveries to the UK Highlands and Islands can take a day or two extra. Please remember that inclement weather conditions and high volumes of parcels at Christmas can lead to a day or two delay. Our international deliveries take 3-5 working days at a minimum, this can be longer depending on exact location and gaining customs clearance.
If you have received a dispatch email please check the tracking link included in the email for an up to date status on the location of your delivery. If it is showing as signed for, then please check if any of your neighbours have signed for your parcel on your behalf.
If you have not had your parcel, delivered in the UK, within 3 working days from dispatch please call us on 0845 100 1000 and we can check the status with the courier. For international deliveries please leave 5 working days before contacting us.